Contact Us

Got a question about a casino we've covered, spotted something that needs updating, or want to flag your own experience with a site not on Gamstop? This page explains how to reach us and what we can help with.

How to reach the team

The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days. Please include as much detail as you can - the name of the casino, the page you're referring to, or a screenshot if it's relevant - so we can look into it properly rather than going back and forth.

We're a small editorial team, not a casino operator, so we can't process deposits, withdrawals, account verification or bonus disputes on a brand's behalf. If you've run into an issue with a specific site, your first port of call should be that casino's own support desk or its Curaçao licensing body. We're happy to hear about it afterwards, though - patterns of complaints genuinely feed into how we rate and rank casinos not on Gamstop.

What we can help with

• Corrections or updates to reviews - bonus terms, licensing details or site changes we may have missed
• Suggestions for a brand you think deserves a look
• General questions about how non Gamstop casinos work, from payments to game selection
• Feedback on the site itself - broken links, unclear wording, anything that reads off

What we can't help with

• Withdrawing your money or chasing a payment on your behalf - that has to go through the casino directly
• Overturning a self-exclusion you've placed through Gamstop or a casino's own tools
• Legal or financial advice about gambling in the UK

If self-exclusion or the risks of gambling are the reason you're reaching out, our Responsible Gambling page is a better starting point - it covers support options and how exclusion schemes actually work, without judgement.

Before you write in about a specific casino

A lot of the emails we get are questions that our reviews already answer - things like which payment methods a site takes, whether it accepts UK players, or what its wagering requirements look like. It's worth checking the relevant listing on our Non GamStop Casinos 2026 page first, since it's kept current and might save you the wait for a reply.

If you do write in about a particular brand - say Betmica, Kikibet or Betninja, three of the operators we cover - let us know exactly what happened and when. Vague reports ("it didn't work") are hard for us to act on; specifics ("the withdrawal was pending for six days in July") are useful and help other readers too.

Who's behind this site

You can read more about our editorial approach, how we source and check information, and who compiles our reviews on our About Us page. Our full house rules, including how we handle user submissions, are set out in the Terms and Conditions.

A quick note on gambling responsibly

This site is intended for adults aged 18 and over. If you've contacted us because you're concerned about your own gambling or someone else's, we take that seriously - please see our Responsible Gambling page for practical next steps, including support organisations that operate independently of any casino or comparison site.